Shipping and returns

 

Shipping

We ship all products to anywhere within Australia and some products to a range of counties in Asia Pacific, Europe and North America.  Please let us know if you would like us to ship to another country, and we will check out shipping options.

We use Australia Post’s standard letter and parcel delivery service and Officeworks Mailman service.  These are a safe and reliable service that allows us to keep costs low.  Orders will be processed and posted within around 3 working days.   Shipping costs depend on the weight of your order.

Below are the shipping costs and indicative delivery timeframesfor single Presta Espresso purchases (based on Australia Post’s standard delivers timetables and Officeworks Mailman delivery times).  

Presta Espresso – Stovetop valve retrofit kit

  • $2 postage and handing flat rate to anywhere in Australia
  • $2.10  postage and handing flat rate to Asia Pacific (New Zealand, Papua New Guinea, Malaysia, Singapore, Indonesia, Taiwan, Thailand, China, Japan, Philippines, South  Korea and  Vietnam)
  • $3 postage and handing flat rate to Europe (Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Ireland, Iceland, Luxembourg, Liechtenstein, Netherlands, Norway, Poland, Portugal, Romania, Russia, Sweden, Switzerland, Spain, UK, Vatican,  Slovakia, Slovenia and Czech Republic)
  • $3 postage and handing flat rate to United States and Canada
  • $3 postage and handing flat  rate Brazil, Argentina  and Chile
  • 5-9 business days (may be longer to some overseas destinations)

Presta Espresso – Retrofitted Bialetti stovetop coffee maker

  • $11 postage and handing flat rate for anywhere in Australia
  • 6-15 business days (6-8 business days for most capital cities)
  • International shipping not currently available.
 

Returns & exchanges

It's really important to us that you love your purchase from zohlab.  We stand by the quality of our products. 

We will replace items if they are defective or damaged.  If you need to replace it, send us an email at luke@zohlab.com for details on how to arrange a replacement.  You will need to pay the postage, which we will refund you to your original method of payment. 

Shipping costs are non-refundable if the item you are returning is not faulty. We are not held responsible for items that are lost in transit when you are returning them.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and advise if it is eligible for a replacement.  

However, as we are just starting up, unfortunately, we can’t offer returns or exchanges for any other reason.  We ask that you choose your product carefully.